Pay: $19.50 – $23.00 per year

Job description:

We are looking for a reliable and enthusiastic Customer Service Representative to join our packaging team. As the first point of contact for our clients, you’ll play a key role in delivering high-quality service and supporting our customers with their packaging needs. This role requires strong communication skills, a proactive mindset, and the ability to manage multiple tasks in a fast-paced, production-focused environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat, ensuring prompt, professional, and accurate support.
• Provide detailed information about our packaging products, including custom box options, materials, and order processes.
• Handle outbound calls to follow up on quotes, orders, and service satisfaction.
• Maintain accurate and organized records of all customer communications using our internal systems.
• Support order processing, shipping updates, and returns, ensuring client expectations are met from order to delivery.
• Collaborate with sales, production, and logistics teams to resolve issues and deliver seamless service.
• Use Microsoft Office tools to generate reports and communicate efficiently with internal departments.
• Collect and analyze customer feedback to identify recurring issues and suggest service improvements.

Requirements

• Strong verbal and written communication skills in English; additional languages are a plus.
• Prior customer service experience, ideally within manufacturing, packaging, or a call center environment.
• Comfortable with computer systems, data entry, and using Microsoft Office (especially Excel and Outlook).
• Professional phone manner with the ability to build rapport and trust quickly.
• Strong problem-solving and organizational skills, with attention to detail.
• Typing proficiency and ability to handle multiple customer requests accurately.
• Experience in sales or account management is a plus, but not required—willingness to learn is essential.

Schedule & Benefits

• Office Hours: Monday to Friday, between 8:30 AM – 5:00 PM
• Paid Time Off: 2 weeks PTO per year
• Health Benefits: Medical, vision, and dental insurance included
• Supportive Team Environment with growth opportunities within the packaging industry

Why Join Us?
Be part of a company that values excellent customer service, innovation in packaging, and a strong team culture. Your contributions will directly impact our customers’ success and satisfaction. If you’re motivated, detail-oriented, and ready to grow with us, we’d love to hear from you!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person